SHIPPING & RETURNS
Dispatch of products may be up to 2-3 days during busy periods but we do aim to dispatch same day.
Shipping Charges:
All our products are sent securely to you and requires a signature upon delivery.
Royal Mail First Classed Signed For: This service insures security and quickness. This service will require a signature upon delivery and means you can also track where your parcel is and when it will arrive.
UK Only - £4.50
Please Note:
Your delivery options will become available when you proceed to the last stage of the checkout.
Kick Ash will not be responsible for wrong information given prior ordering your E-liquid.
Please read our full terms & conditions before placing your order with us.
Thanks
RETURN & EXCHANGE POLICY
How do I return something that I've bought from you?
Our returns policy lasts for 30 days;
To be eligible for a return, your item must be unused and in the same condition that you received it. All hardware must be in the original packaging, including any outer sleeve as these contain the product serial numbers. We cannot accept any hardware back without this. You are welcome to keep any free gifts or samples - those are yours!
Please ensure your items are well packaged so they don't get damaged on their way back to us.
Exceptions
Some goods are exempt from being returned due to hygiene reasons. These include:
Opened e-liquids
Tanks / Atomisers which have been filled with liquid or used
Vape Kits which have been filled with liquid or used
Drip tips (mouthpieces)
Opened coils
Exchanges
If you want to exchange your item, Email the team at , we will be happy to help
Refunds
Once your return is received and inspected and assuming everything is in order, we will refund the product value excluding any postage charges originally paid, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.
Late or missing refunds
If you haven’t received a refund within seven working days of returning your items, please contact us first to check they have been received back. If they have and we've processed your refund, please contact your card issuing bank or company but please bear in mind it may take some time before your refund is officially received back into your account. If you still have not received your refund, please contact us at or on 01472 488090
Sale or clearance items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.